First of all, if you ever need to rent a car in St. Louis, choose Enterprise. The folks there are at the top of their game in terms of professionalism and customer service. It was an amazing experience, and quite an eye-opened for someone like me who tends to be pretty passionate about customer service.
The evening I was in St.Louis, I was supposed to have gone to a dinner with a number of my colleagues. But I opted out at the end, deciding I needed some extra rest. Turns out the dinner was a bad experience -- in a cold and drafty room with poor service and questionable food. I, however, was warm and coze in my room and room service was excellent for dinner.
Coming home yesterday, I saw the opportunity to call Southwest and try to book an earlier flight. After calling my office to see what numbers correspond with 1-800-I FLY SWA, (my new cell phone has a full keyboard rather than the three letters on each number), I called Southwest and found out that they had one seat left on the flight I wanted. I was in my Enterprise car hurrying to the airport and couldn't possibly give them a credit card so they put the ticket on "courtesy hold" until I arrived at the airport.
Once on the flight, I ran into a friend of mine and, with Southwest's open seating, I was able to sit next to him and enjoy good conversation on my hour flight.
After arriving in Columbus, I learned that the flight I was supposed to have been on was cancelled. I arrived home 4 hours earlier than expected, stopping at one of my favorite spots (Panera) for a quick bite on the way. With my real flight being cancelled, it's hard telling if I'd even be home now had I stayed on it.
So, all in all, an amazing trip full of God watching out for me. Thank you, Lord.